All Things Urban

TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary energy network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin, TIER is headquartered in Berlin and currently operates in 100+ cities across 22 countries in Europe and the Middle East. With a focus on providing the safest, most equitable and most sustainable mobility solution, TIER has been climate neutral since 2020.

As a member of the Research & Insights (R&I) department at TIER, you'll work with other Consumer Insights researchers as well as User Researchers and Research Operations specialists to help the organisation learn and make consumer-centric decisions about our brand, our services, and future business lines. The team is a diverse, passionate, and fun group of qualitative and quantitative researchers, giving user needs a voice and exploring the impact of the rapidly changing landscape of urban mobility on people. The department is highly cross-functional, providing opportunity to contribute and grow research expertise in many methods and topics. Working with TIER's R&I department, you will have the opportunity to research and predict behaviour patterns as they emerge - in a field of mobility where the rules are not yet written.

- Act as a research partner to TIER’s Public Policy team, ensuring that their work is guided with consumer perspective - Independently scope projects and tasks, working with substantial personal responsibility and autonomy, with some support from the Consumer & Market Insights Lead to prioritise - Have a keen understanding of how the organisation works, using it to create wide-ranging impact when relevant, even for teams that you don't directly support - Manage a broad range of complex tactical and strategic research from design and set-up through to execution, analysis, and socialisation - with occasional guidance from others - Define key research initiatives and questions based on business and stakeholder needs - Build and manage a network of reputable external research partners and help identify the best partner for each research project (e.g., craft RFPs, assess proposals) - Lead research execution, typically managing external vendors to ensure timely and high quality delivery, but also doing hands-on research design and analysis on some projects - Ensure research results are translated into relevant, compelling, and memorable communications that show a clear prioritisation of insights and provide actionable recommendations - Provide project-based mentorship to other researchers, helping others build their skills by learning from your partnership and expertise

- 5+ years experience in Market Research, Marketing Research, Behavioural - Research, Policy Research, Urban / Mobility Research, Consumer Insights or a related field - Degree in Market Research, Psychology, Data Science, Statistics, Urban Studies, - Business or a related field - Possess specialised factual and theoretical knowledge (e.g., principles, processes and concepts) in market research methods including surveys (and the tools required to analyse them, such as SPSS, Qualtrics, etc.), field experiments, concept testing, tracking studies, interviews, diary studies, ethnographic research, and competitive analysis - Exceptional organisational skills and attention to detail that allow you to effectively manage multiple simultaneous projects - Strong ability to communicate ideas and insights in a persuasive manner - Strong stakeholder management skills, with a proven ability to build relationships - Skilled at coaching others on research methods

THIS MAY INSPIRE YOU - Join us at the forefront of one of the most exciting and rapidly moving industries - We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward - Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest! - For Head Office roles - We support your growth with an annual development budget - Surf your city with free rides on our e-scooters and e-mopeds - Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER - Expect company onboarding and team events with international colleagues from all over the world - Benefit from flexible hours and our remote work options - Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace - Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more) *Depending on the role and location your benefits may differ.

Unfortunately, it seems like this job is not available for international candidates. Unless you’re eligible for a work visa otherwise, please double-check with the company.