We are an innovation hub working in the intersection of design, technology and research to shape the future of living. Spatial Experience brings creativity and innovation to emerging real estate sectors with one goal in mind: designing purposeful spaces that enable human-to-human interactions, both online and offline.
We bring Creativity and Innovation to Emerging Real Estate Sectors through meaningful Spatial Experiences.
This position is crucial in setting the excellent operational, design and marketing standards and service level for Spatial Experience in its growth and expansion phase.
We are looking for someone to help to form a world-class and top-notch team in Europe that consistently exceeds business targets. You will be introduced to our methodology, processes, concepts, brands & products.
Spatial Experience is characterised by delivering high quality results and growth driven solutions & products. Our track record and company quality stamp is a result of ambition, determination and the work of detail oriented professionals. To propel and expand our business, we are seeking for a Creative Operations Executive to oversee creative assignments as well as juxtapose them with our business & growth strategy. As an ideal candidate you have a business oriented mindset, experience in managing interdisciplinary teams and the determination to grow in efficiency while encouraging Creative Team capabilities. We are looking for a dedicated professional who is also passionate about creative business operations, marketing & design and eager to take on challenges.
As a Creative Operations Executive you will be responsible to design, implement and manage Creative Operations strategies as well as proactively contribute to setting objectives and reaching targets by making sure the Creative Team is performing to its best potential.
The professional to join us in this journey should possess a desire to grow alongside the company and keep utmost motivation to overcome any possible challenges.
Creative Project Management
Manage creative projects at high level, ensuring optimal workflow of the creative team
Set up projects, define and assign tasks, oversee project workflows, ensure that projects are completed on time and within the budget
Support teams in defining priorities, delegating tasks, tracking the project progress
Be responsible for meeting business goals and delivering desired results / ROI on projects
Improve creative team management and productivity
Communicate and execute creative operations policies, procedures, work methods while facilitating and enhancing cross-department collaboration
Be responsible for workflows optimisation, automation and digitalisation of project management
Support processes simplification within Design and Marketing departments
Track suppliers / freelancers deliverables, quality & service levels and project budgets
Ensure operational activities remain on time and within a defined budget
Conduct budget reviews and report cost plans to Management
Lead, motivate, and support team within a time-sensitive and demanding environment, including setup and implementation of Creative Team development plans through direct reporting and problem resolution
Maintain constant communication with CEO, Management team, employees, interns and external colleagues / partners to ensure quality creative operations
Creative Operations Optimisation
Facilitate team executional growth by setting up, measuring, reporting KPIs and OKRs
Manage employees’ contractual obligations, job profiles and expectations versus ROI
Design, optimise, implement and execute creative operational strategy for business growth
Enhance creative processes, workflow and procedures to increase performance within Design and Marketing projects
Sustain and grow the value of client and partner accounts as well as improve the internal projects capacity
Manage transformation into enhanced processes and successfully implement new systems
Actively pursue strategic, growth driven and operational objectives
Develop, implement, and maintain quality assurance protocols
Set policies, procedures and systems as well as follow through with implementation and execution
Work closely with Management team to translate the vision and mission of the company to every-day creative operations
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Creative Operations Growth
Support to recruit, select, train, assign, schedule, coach, counsel and discipline Creative Team employees and interns
Collaborate with different teams internally and externally (e.g. clients / partners) in improving the proprietary tools and systems
Track staffing requirements, manage resources and support hiring process of new employees
Manage timely data collection to update operations metrics to achieve efficiency & productivity targets, reduce cost, eliminate errors, deliver excellent results and foster hassle-free clients’ experience
Prepare weekly / monthly activity and status reports
Support in preparing project proposals, estimates and scope-of-work documents
Communicate client / partner issues with Creative Team and devise ways of improving the client / partner experience, including resolving problems and complaints
Ensure office equipment is up-to-date working effectively and office set-up facilitates the most productive environment
Oversee hardware, software, materials and inventory management
Support office management tasks and company culture preservation
Update job knowledge by participating in industry events, educational opportunities, reading professional publications, maintaining professional networks to stay up-to-day with business dynamics
Interest and proactive engagement in the real estate, hospitality and creative industry
Desired Skills Set
Strong task management and analytical skills
Organised, methodical
Good sense of business priorities, strategic thinking
Hands-on attitude, do-a-lot-with-a-little mentality
Excellent written and oral communication skills
Ability to deal effectively with people and communicate clearly in a technical and non-technical way
You like working in a team but are also comfortable working on your own, taking leadership when needed, delegate, manage and organize the team to ensure a healthy and profitable work environment
You are able to make deliberate decisions and pro-actively participate in business negotiations and budget development meetings
You can adapt quickly to situations and circumstances
Cultural awareness; to work with people from various backgrounds and contact clients from different countries
Requirements
Bachelor or Master degree in Design Management, Marketing Management or other relevant
A minimum of 3 years experience in an operations-oriented or interdisciplinary (Design / Marketing / Communications) position
High performance mentality, leadership skills with an exceptional aptitude for successfully driving ambitious Creative Operations activities
Reliable work habits, constant performance
Creativity in working the opportunities
A can-do and agile attitude necessary to thrive in a fast moving start-up / scale-up environment
Ability to work independently and within interdisciplinary team
Positive and proactive attitude
Experience with project management methodologies, systems and organisational change implementation
Critical Thinking and Problem Solving Skills
Experience with Design Thinking and Growth Driven Design methodologies
Budget development and oversight skills
Excellent ability to delegate responsibilities while maintaining organisational control of Creative Team operations and client servicing
Knowledge of project management / operations software and aptitude to learn new applications
Knowledge of design & marketing tools, as well as creative processes
Our office is located close to the centre of Amsterdam in a developing and upcoming area. You will get the chance to meet interesting people, work in an interdisciplinary team and develop your skills while collaborating and participating in meaningful projects. We like to keep it serious-fun and positive.
This is a full-time position. We offer a competitive salary (for relevant experience record) and the opportunity to earn a performance bonus / success fee.
We’re not fully sure whether this role is open to international candidates. If you would need visa sponsorship or work authorisation, we recommend checking directly with the employer before applying.